FAQ Safety & Security

How does security work?


We use the latest security protocols to keep safe of our customer data.


For login and registration we use OTP 2-factor authentication to send a personalised CODE via SMS to registered phone number for authentication.


The user is allowed to set their 6 digit PIN Code of choice for logging into Bixie application.


All communication from the application to the backend is using secured HTTPS protocol and SSL encryption for secured transfer.


Who can help me if I have been hacked?


If you have received a suspicious SMS or email, please contact us at support@mybixie.com and a member of our team will get back to you as soon as possible.